Utility Billing / Central Collections

Resident advisory:

In an effort to safeguard both City staff and customers during the Coronavirus (COVID-19) response, please be advised that the Central Collections/Utility Billing/Tax Department Customer Service Window in the back lobby of City Hall is temporarily closed to the public effective at 8:00 AM on Monday, July 13, 2020 until further notice.

The drive-through lane, located on the east side of City Hall at 710 E. San Augustine, is still open to accept payments only. Work order and service requests can be made via email at customerservice@deerparktx.org.

Payments may also be made via the drop boxes located in the City Hall drive through, by phone at (833) 309-4332 (note: there is a fee of $1.25 per transaction for IVR phone payments), online at http://deerparktx.gov/1060/Online-Payments, or by mail.

Payments by mail may be sent to: City of Deer Park Water/Tax, 710 E. San Augustine St., Deer Park, TX 77536. Please note: All mail USPS postmarked on or before the due date will be accepted as on time payment and no penalties will accrue.

Customers with questions regarding bills or starting/stopping service at a location may contact the office via email at customerservice@deerparktx.org or by phone at 281-478-7221.

We appreciate your understanding and apologize for any inconvenience.

City of Deer Park Central Collections Patrons:

Please be advised that the Utility Billing Customer Service Window at the back lobby for Central Collections  at City Hall is temporarily closed. The drive-through on the side of City Hall is open Monday through Friday 8:00 am - 5:00 pm for payments.  If you need assistance you may email  customerservice@deerparktx.org  or call 281-478-7221 

 You can pay your City utility bill on-line without any fees (select Online Payments) or via phone at 833-309-4332 with a $1.25 fee.

If you wish to start new water service please send an email to customerservice@deerparktx.org to start the process.   In most cases you will be able to start service via email and your $100 deposit will be billed on your first bill. 

If water is already disconnected you will need to have someone available at the residence from 2:00 to 4:00 pm day of starting service.  Please contact the Collections Office via email or phone to start the process and verify receipt of necessary paperwork.  At this time it may take us several days to respond to email inquiries and we may not have personnel available every day. We appreciate your patience, and be assured we will assist you as soon as possible. customerservice@deerparktx.org

New Payment Option - Pay by Phone!

You can now make water payments over the phone! You can access your account, obtain real-time balances, payment amounts, and due dates. Simply call 833-309-4332. There is a $1.25 charge for each transaction.

Please note: If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.

Monthly Rates 

Base Rate: $27.42 (First 2,000 gallons of water & sewer)
Each Additional 1,000 Gallons Water: $5.30
Each Additional 1,000 Gallons Sewer: $5.71

* Rates will be applied on December 1, 2019 Water Bills *

Responsibilities
The Utility Department, also known as Central Collections, is responsible for the billing and collection of revenues for water, sewer, and commercial garbage service, as well as property tax, industrial district, and hotel motel occupancy tax.

Comments & Complaints

Comments and complaints about water quality, sewage stoppages, or leaking fire hydrants should be directed to the Public Works Department via email or by calling 281-478-7253. Comments and complaints about water service or utility billing can be addressed to the Utility Department at customerservice@deerparktx.org or by calling 281-478-7221 during normal business hours.

Disconnected Services

If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.

Water and Sewer System

The water sewer system of the City of Deer Park is a self-supporting system. All revenue that is collected through water and sewer billing is only used to maintain the water sewer system. The funds collected pay for needed replacement of water and sewer lines, adding new water and sewer lines, treatment of water and wastewater, maintaining the water and sewer treatment facilities, as well as managing future expansion needs of the system.

The monthly base rate for the first two thousand gallons of water and sewer is $27.42. Each additional thousand gallons of water costs $5.30. Sewer billing is based on water consumption and each additional thousand gallons of sewer costs $5.71.